Accessibility

Whatever your needs, let us know how we can help.

TICKETS
● You can buy accessible tickets online – no need to call the box office. Look for the show-accessible tickets on the Tickets page to view all available accessible seats.
● There’s accessible seating in every price range.
● Try to buy accessible tickets in advance so you secure a seat – there’s limited availability on the day of an event.

INTERPRETER REQUESTS
● If you need an interpreter for an event, call us at least two weeks ahead of time at 860-548-7370 and we’ll arrange one for you.
● You’ll have to pick up your tickets at will call, where you’ll meet your interpreter and be taken to your seats.
● There’s no charge for interpreter services.

 
HEARING DEVICES
● If you need an assisted listening device, call us at least two days before the event at 860-548-7370 and we’ll sort it out for you.

UNEXPECTED NEEDS
● If an unexpected injury or illness means you can’t be in the seat you booked, we recommend exchanging your ticket online for an accessible seat. Accessible seating allows for the person with accessibility needs and one companion.
● There are a limited number of seats on the day of the event for people with unexpected needs, but we can’t guarantee we’ll be able to seat you.

PARKING
● Accessible Parking is located within the Premier Parking lot adjacent to the main gate AND IS AVAILABLE ON A FIRST COME FIRST SERVED BASIS.
● To provide ADA Accessible parking to our guests who need it, we require guests to display a valid ADA Accessible hangtag or license plate. The owner of the placard must be in the vehicle and ready to provide proof of ownership. This includes a photo ID and signature to match.
● If you don’t absolutely need accessible parking, please use the general lots.

AT THE VENUE
● If you have any questions or need more help, please visit our Administrative Office located next to the main lobby.
● All bathrooms, concession stands, and merchandise stands are accessible.

SERVICE DOGS
● Only registered working dogs are allowed inside the venue during events.
● In line with ADA’s guidelines, a service dog is individually trained to perform tasks directly related to a person’s disability.
● Service dogs must be kept on a leash or in a harness unless this interferes with their work. We can also make an exception if a disability makes it impossible to handle a harness or leash.
● If you can’t use a harness, leash, or any other type of tether, you must be able to control your service dog through voice, signals, or other methods.
Please reach out to FOJ@livenation.com with any questions or concerns.