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Accessibility

Xfinity Theatre strives to make our venue and live experiences inclusive and accessible.  For more questions, or information not mentioned below, feel free to get in touch with us at (860) 548-7370 or email FOJ@livenation.com.

ARRIVAL & ACCESSIBLE ENTRANCES

All main entrances to Xfinity Theatre are accessible. The path from the main entrance to the covered seating areas and the lawn is accessible by wheelchair, but is also uphill and approximately 200-300 ft long, depending on the path you choose to take. Visit our Guest Services booth at the main entrance if assistance is needed to reach your seat. 

RESTROOMS

All restrooms are accessible at Xfinity Theatre. 

ACCOMMODATIONS

All concession and merchandise stands are accessible at Xfinity Theatre.

TICKETING

You can buy accessible tickets online – no need to call the box office. To purchase accessible tickets on our website, select the "filters" icon on the upper right of the ticket page. Next, select "show accessible tickets", choose a type of accessible seat (wheelchair, companion, or semi-ambulatory), and select "apply filters". You will be shown your seat location once a ticket is selected. There are accessible seating options in every price range. All tickets are available on a first come, first served basis. Please try to buy accessible tickets in advance to secure a seat.

Screenshot 2024 10 09 at 12.34.19 pm

Screenshot 2024 10 09 at 12.34.08 pm

 

ACCESSIBLE PARKING

Accessible Parking is located within the Premier Parking lot adjacent to the main gate. Please show the parking staff your valid, accessible parking tag and identification. Please be advised that parking is limited. Accessible parking is available on a first-come, first-served basis; the venue cannot reserve or hold these spaces for guests. Accessible parking can fill quickly, so please plan on arriving early.

DROP OFFS & RIDESHARE

When you arrive at the venue, please let the parking staff know that you are dropping someone off for accessibility reasons and they will direct you to the closest drop off location. Additionally, the rideshare pickup/drop-off location is located across the street at the Mini Dealership. Drop off vehicles cannot remain in the lots during the event. Vehicles picking up guests must arrive at least 1 hour before the end of the show. Our traffic plan does not allow for incoming traffic within 1 hour of the end of the show or after the show. 

MEDICATION NEEDS

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  Please only bring what is required for the duration of the event.  We do not have the ability to store any type of medication.  Over-the-counter medication must be in its original packaging.  

DIETARY NEEDS

Xfinity Theatre takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.  

SERVICE ANIMALS

At Xfinity Theatre, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

SIGN LANGUAGE INTERPRETATION

Xfinity Theatre offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.  

Please make your request by emailing FOJ@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter.  Accommodations will be made in or around the same section as the purchased ticket.

ASSISTIVE LISTENING DEVICES 

Assistive Listening Devices (ALDs) technology in Xfinity Theatre is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the Guest Services location in the main lobby to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. Please bring your own headphones or earbuds.

  • Connect to Wi-Fi network Free_Fan_Wifi

  • Download the Listen Everywhere app via the App Store

  • Connect to the audio channel in the app 

  • Enjoy the show! 

If you need an assisted listening device, call us at least two days before the event at 860-548-7370 and we’ll sort it out for you.

MOBILITY DEVICE STORAGE

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.